Shipping & returns
Shipping Restrictions
At this time, we are able to ship only within the United States.
Each state has different alcoholic beverage laws by which we must abide. For this reason, we cannot ship alcohol to Alabama, Alaska, Arkansas, Hawaii, Illinois, Kentucky, Michigan, Mississippi, South Dakota, Utah, or the territory of Puerto Rico.
Montana customers: we are only able to ship wine (no beer or spirits).
- New Hampshire customers: we cannot ship to zip codes 03223, 03458, 03771, and 03872.
- Texas customers: we can only ship to select Texas zip codes. If you are ordering for delivery in Texas, allow for additional time for your shipment to arrive. Texas has specific regulations for shipping alcohol which extend the delivery time. Your package will be sent using standard ground delivery and may take several weeks to reach its destination.
- Wyoming customers: due to state law, we may ship no more than a total of thirty-six (36) liters (48 - 750 mL bottles) of wine directly to any one (1) household in any twelve (12) month period. We cannot ship beer or spirits to Wyoming regardless of ABV percentage.
If you live in any of these locations and would like to know your options for shipping, please contact us at any time. Please accept our apologies if we are unable to ship to your area.
We cannot ship to a PO Box as an adult recipient needs to be present to provide a signature.
Shipping Cost
Our shipping costs are based on the weight of standard 750 mL wine bottles. Note that some spirits weigh more or require special handling that costs more. Shipping rates are shown at checkout once you enter your billing and shipping address. If your package is returned to us because FedEx/UPS was unable to obtain your signature on delivery, any reshipping charge will be subject to local tax if reshipped to a state where tax is charged.
Shipping Insurance
We calculate shipping insurance at 1.5% of the subtotal, which covers against any breakage or loss in transit. If anything is broken or missing when your package arrives, please let us know and we will replace the product or refund at our discretion.
Applicable Taxes
- Orders shipped to Louisiana are subject to a 9% tax on order subtotal and shipping fees.
- Orders shipped to Nevada are subject to an 8.5% tax on order subtotal and shipping fees.
- Orders shipped to New Jersey or placed as an in-store pickup are subject to 6.625% New Jersey sales tax on order subtotal and shipping fees.
- Orders shipped to New Hampshire are subject to an 8% tax on order subtotal and shipping fees.
- Orders shipped to North Dakota are subject to a 10% tax on order subtotal and shipping fees.
- Orders shipped to Oregon are subject to a 9% tax on order subtotal and shipping fees.
- Orders shipped to West Virginia are subject to a 6% tax on order subtotal and shipping fees.
- Orders shipped to Wyoming are subject to a 12% tax on order subtotal and shipping fees.
Estimated Delivery Time
For items that are in stock, preparing an order for shipment typically takes 1-2 business days. If an order will be delayed, we will do our best to notify you. For orders shipped via 2-day or overnight delivery, please contact us with any questions about estimated delivery dates, as our carriers' express schedules vary.
Local Delivery
We deliver locally to: Clark, Westfield, Scotch Plains, Cranford, and Rahway.
Return & Cancellation Policy
Cancellations
- Orders that have not shipped can be canceled.
- Email [email protected] with your order number to request a cancellation.
What isn’t returnable
- Gift cards: all sales are final—no refunds.
- Engraved bottles and special-order items: not eligible for return.
- Certain other products may not qualify for return or refund (we’ll note this on the product page).
If your order is defective
While defects are rare, if you receive a defective item:
- Contact us within 30 days of delivery at [email protected].
- Keep all bottles:
- The affected bottle must be at least three-quarters full with original contents.
- Any additional bottles of the same product must be full and unopened.
- After review, we’ll issue either a store credit, a replacement, or a refund for the product price only (shipping, insurance, and applicable tax excluded).
If you’re dissatisfied
Your happiness matters to us. If something isn’t right:
- Contact us within 30 days of delivery at [email protected] with your order number and a brief description.
- At our discretion, we may offer a refund, discount, or replacement.
- Refunds apply to the product price only (shipping, insurance, and applicable tax excluded).
How to start a return
- Email us first at [email protected] with:
- Your order number
- The reason for the return
- Your name and shipping address
- We’ll reply with return instructions.
Please don’t ship anything back until you receive those instructions—this may void insurance coverage. - Pack the item(s) securely in the original packaging, including a copy of your receipt.
- Ship the return using the method provided.
- Original and return shipping and any shipping insurance are your responsibility.
In very rare cases where damage prevents you from safely returning items, email us and we’ll help start a carrier claim.
Refunds & credits
- We’ll process store credits, replacements, discounts, or refunds after we receive and inspect the return.
- Credit card refunds may take one billing cycle to appear on your statement.
Unclaimed returns
We want to ensure every return is resolved quickly! If we receive a package that we can't identify or haven't heard back about, we'll hold onto it for 90 days while we try to reach you. After that time, we are unable to continue storing the item or issue a refund, and the product will be removed from our inventory.
Helpful tips
- Include your order number in every message to speed things up.
- Keep original packaging until you’ve checked your order.
